Privacy Policy - Spirit Medical

Privacy Policy

Privacy Policy 

LET’S TALK ABOUT PRIVACY 

Spirit Medical Limited, has a policy of trying to make things as easy as possible for our customers. This is reflected in the way we have written our privacy policy in a clear and easy-to-understand manner. We will always do our utmost to keep your personal information safe, we will never sell it on to a third party and you will always remain in control of the information we hold about you. 

 

WHO WE ARE 

Spirit Medical Limited, is part of the Spirit Group, an award-winning retailer of medical and PPE products. This privacy policy applies to all visitors and customers using or accessing spiritmedical.com including our blog and other pages on the website. Spirit Medical Limited is a registered company in England, with a head office address of Brook House, 3A Duffield Road, Little Eaton, Derbyshire DE21 5DR, United Kingdom. If for any reason you have any privacy-related queries, you can contact us at info@spiritmedical.com. 

 

ABOUT COOKIES 

Cookies are also used to help create a consistent and efficient experience for visitors and perform essential functions, such as allowing users to register and remain logged in. Our website doesn’t directly set any cookies, however, the WooCommerce plugins we use do. When a user logs in WordPress creates some functional cookies. In addition, when a user leaves a comment or review, they are given the option to ‘save my name, email and website in this browser for the next time I comment’. 

 

WHY WE COLLECT DATA 

If you create an account on spiritmedical.com, you will be prompted to select a username and provide an email address. When choosing a username, we recommend that you do not use your own name. Your username will be stored in the website’s database, whilst your email address is used to email you a link so that you can set or reset your password. Once an account is created, in order to have it deleted, you must make a request by contacting us via email. Each spiritmedical.com account has a numeric user ID assigned when created, which cannot be changed. Only your username, first and last names and email address are accessible to Spirit Medical staff. When you log in to spiritmedical.com, we set up a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when your browser is closed. If you have an account and you log in to the site, several cookies save your login information. The logged-in cookies last for two days, however, if you log out of your account, the login cookies will be removed. For users that register on our site, we also store the data they provide in their profile indefinitely, however, all registered users can see, change or delete most of this data at any time except their login name/nickname. 

 

EMAIL/CONTACT FORMS 

We run almost all support through our email system, however, we do have a contact form to make life a bit easier. All information supplied via the contact form will be stored on our email system. 

 

ANALYTICS 

From time to time we use software for tracking visitors and aggregating information about the traffic to our websites. 

 

WEBSITE PLATFORM AND HOSTING 

Our core website is built on a WordPress platform, using WooCommerce. We have also included several plugins when creating our website. Website hosting is managed by our in-house team and the data centre of SiteGround. This includes website hosting, backups, web database, file storage, APIs, and log files. 

 

WHAT RIGHTS YOU HAVE OVER YOUR DATA 

If you are a registered user or have left reviews or comments on spiritmedical.com you can request to see the data we hold about you. Typically, for visitors that have left reviews or comments, the data will be their email address, any IP addresses assigned to them at the time of leaving the review and the user agent strings of the browsers they used. For registered users, this will also include profile information and download, payment, and any support histories. An individual who seeks access, or who wishes to amend or delete data, should direct their query to info@spiritmedical.com. 

 

HOW WE PROTECT YOUR DATA 

We pride ourselves on the reliability and quality of our staff, service and infrastructure to ensure that best practices are followed at all times, with staff access restricted to those areas of the systems they are directly responsible for. 

 

YOUR RIGHT TO COMPLAIN 

Although we hope it never happens, you do have the right to complain to the Information Commissioners Office (ICO) about any of Medical Protection Products Limited’s processing activities at casework@ico.org.uk. 

 

CHANGES TO OUR BUSINESS 

If in the unlikely event ownership of all or part of spiritmedical.com changes or we undergo a reorganisation, we’ll transfer your personal information to the new owner or successor company, in order that you experience continuity in service provision. 

 

PRIVACY POLICY CHANGES 

This Privacy Policy was updated in December 2020. We may update it from time to time, so we recommend that you check back here occasionally. If we make any changes we think may affect you significantly, particularly if they could have an impact on the choices you have made or your marketing preferences, we’ll provide you with a prominent notice.